Recently a client had issues with their Yahoo email account, which is her primary email. Apparently Yahoo’s servers were down temporarily, so her email application – Outlook – started complaining about not being able to connect to the email server.
She tried to find a contact number for Yahoo support, but ended up calling an 800 number that resolves to a company called “Globaltech365” The tech proceeded to scare her to death, saying among other things that someone was “spoofing her IP address”, and had hacked her PC. They also pointed out a couple “desktop.ini” files that they said were signs of hacking. Finally, they pointed out that there were two IPv6 addresses as evidence that her PC had been hacked. They wanted $500 to fix this particular issue, or $1200 for a service contract.
I spent a few minutes looking at her system, and found no issues. Her router was properly configured to block incoming traffic. I installed Webroot and ran a scan, which found no issues.
So, clearly this company, and many like it, are total scams. They trick you into calling them by showing up as a support number for Yahoo, and when you call them they try to fleece you.
This is why you need Team Veritas! At least for central Virginia clients, you have a throat to choke! You know who’s behind the phone call, someone who can come onsite if needed. We’re not going to try to scare you, and we’re NOT going to charge you $500 to fix this type of problem.
By the way, Yahoo does NOT have a support phone number. They even say on this page: “ Yahoo phone number – If you see a Yahoo customer service number posted online, it isn’t Yahoo support.